USACO Service Corp.

www.usacoservice.com

With extensive capabilities in broad array of services, we at USACO believe we have a strong competitive advantage in our industry.

USACO currently occupies and operates on two locations, which are both in Cerritos, CA. Both facilities comprise over 82,000 sq.ft. With over 130 employees in combined locations, we are well positioned to accommodate the needs of high volume services.

One of our locations is setup as a product Return/Refurbish Center. As an experienced company in refurbish program, we offer high quality service and specialize in a program that consists of the following:

		Receiving and crediting the Returns from the dealers.
		Monitor and improve accessories charge backs.
		Reduce return discrepancies.
		Onsite product quality inspection (QC).
		Saving cost on NTF products.
		Detailed product technical analysis and data.
		Detection of product problems in early stage.
		Forecast parts and accessories inventory.
		Expediting the refurbish products back to stock.
		Small to large-scale factory modification or assembly.
		Warehouse and storage of the products.
		Direct product shipment to dealers or manufacturers.

Our second location accentuates as our main Service Center. This location concentrates on servicing the manufacturers as their Factory or Authorize Service Center. Our highly professional staff has many years of experience in the service business, and we understand the business as well as any of our competitors. We are proud of the following attributes that signatures our business:

		State-of-the-art facility that is capable of high volume.
		Average total repair is over 5000 units per month.
		Specialize in representing the manufacturers as their Factory Service Depot.
		Specialize in representing the manufacturers as their product Exchange Center.
		Provide technical support and product evaluation.
		Provide quick and accurate information and data back to our manufactures.
		Deep staff of our customer service representatives. Their on going job is provide the most courteous and professional service not only to the end-users but to our dealers and to the manufacturers as well.
		Over 30 highly trained and experienced technicians.

		Our own in-house extensive Parts department.
		Extremely quick turnaround time.
		Service over 400 consumer audio/video dealers.
		Provide open credit account to most of our dealers.
		Efficient computerized internal/external unit tracking system.
		Sophisticated phone and internal/external e-mail system.
		Web site that tracks the status of repair.
		Web site that sells accessories and parts.
		Operates under ISO-9002/QS-9000 system to our automotive industry customers.

	Customized Service
	Facilities
	Technical Support
	Customer Service

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